From December 10th 2025, YouTube’s updated policy means students signed into an under-16 account may be restricted from viewing videos.
A handful of Euka lessons include optional YouTube clips to enrich learning, so you might see a restriction message.
If that happens, you’re welcome to open the link using your own parent or guardian account, or try a guest session on the device while supervising your child’s viewing.
Please note: that Euka videos are completely optional and simply offer an alternative way to engage with the lessons. Rest assured, the written materials on their own cover the full curriculum.
What to do if a YouTube video won’t play?
1) Use your parent/guardian account
Sign out of your child’s account in the browser/app.
Sign in with your YouTube account and open the lesson link while supervising.
Keep Restricted Mode on or your usual controls as you prefer.
2) Try a guest session
Many devices offer a Guest profile or temporary user.
Switch to Guest, open the link, then close the session when finished.
3) If issues persist
Refresh the page and try another browser (Chrome, Safari, Firefox) or the YouTube app.
Clear cache/cookies if needed.
Check home or device-level parental controls that may be blocking YouTube.
We’re here to help
If you continue to experience issues with YouTube videos, please don't hesitate to reach out to our Customer Support Team via Support Chat for further assistance.